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End-to-end salary packaging management at no cost to your organisation

From transition, implementation and compliance, to real-time reporting and ongoing management of your employee’s salary packaging arrangements, Smartsalary has the people and processes in place to seamlessly manage your organisation’s salary packaging program while reducing the workload for your payroll office and delivering an exceptional level of service to your employees.

As a full-service client of Smartsalary, you can expect:

  • A dedicated client relationship manager to tailor your organisation’s packaging program, oversee its implementation, and continue to be your point of contact
  • A specialist team to support you and your employees during transition to minimise disruption and ensure a successful changeover
  • Access to our senior tax advisor and employment tax specialists to keep you abreast of changes and minimise tax risk
  • Access to our custom-built technology that all but eliminates the time-consuming, expensive and error-prone processes often associated with salary packaging management. For example, Smartsalary’s PayConnect: a software system that integrates with employer payroll systems and automates the management of pay files.

Your employees’ satisfaction is our #1 priority

Internally, our goal is customer loyalty, so everything we do - from how we answer calls and resolve issues to the technology we develop and the products and services we provide - is measured by external auditors to ensure we continue to deliver an exceptional level of customer service to your employees.

This commitment ensures your employees have access to:

  • Full account management, including real-time tracking, via our new mobile-first website
  • Multi-channel communication with our customer service team, including social media, livechat, email, phone and regular workplace visits
  • End-to-end novated leasing service, from sourcing to management and disposal
  • eSign technology for the secure and safe transmission of an electronic signature
  • First-call resolution in most cases
  • Fast and easy online claiming.
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